Terms of Service

DropSpot · Drop Technologies (Pty) Ltd · Version 2.2 · Effective 14 August 2026

These terms are the agreement between you and Drop Technologies (Pty) Ltd, registration number 2022/385818/07, a company registered in South Africa with its registered office in Pretoria, Gauteng. We trade as DropSpot. When we say “we” or “us” we mean that company, and when we say “you” we mean the person or business using the app.

They are written in plain English on purpose. If a clause could cost you money, limit what you can claim from us, or end your account, we have said so directly rather than burying it. Please read the whole thing before you accept it.

1. What DropSpot is, and what it is not

DropSpot is a marketplace. Businesses post flyer distribution jobs, and Drop Spotters take those jobs on, collect the flyers, hand them out in an agreed area and photograph the work. We introduce the two sides, hold the money while the work is done, and give both of you the tools to run the job.

The job itself is an agreement between the business and the Spotter. We are not a party to it. We do not distribute flyers, we do not employ Spotters, and we do not supervise how the work is carried out.

Spotters are not our employees. A Spotter chooses which jobs to take and which to ignore, decides when to work and for how long, uses their own phone and transport, and is free to work for anyone else, including our competitors, at the same time. We pay for completed jobs, not for time. Nothing here creates employment, a partnership, or an agency between us.

Businesses are responsible for what is printed on their flyers and for the truth of what those flyers say. We do not check or approve advertising content, and we are not responsible for it.

2. Who may use DropSpot

• You must be 18 or older and able to enter into a contract in South Africa.
• You must be legally entitled to work in South Africa if you are a Spotter.
• If you sign up for a business, you must be allowed to bind that business.
• One person, one account. Running several accounts, or using someone else’s, is a breach of these terms.
• To be paid you need a South African bank account in your own name.

3. Verifying who you are

Before you can apply for work or post a job, we verify who you are. Spotters give us an identity document and a selfie. Businesses give us a registration document, a director’s identity document and proof of address.

A person reviews those documents, and can approve or turn down an application. If we turn you down we will tell you why and you can send clearer documents.

Sending a document that is not yours, or that has been altered, ends your account and we will report it where the law requires. How we store and protect these documents, and when we destroy them, is set out in our Privacy Policy.

4. Posting a job

When a business builds a job, the app quotes a price based on the number of flyers, the size of the area and when the work is needed. The quote shown is the full amount the business pays, including applicable platform and payment fees.

The business pays that amount up front, by card, before a Spotter can start. We hold the money while the job runs. It is not paid to the Spotter yet, and it is not ours either. It is released when the work is approved, refunded if the job is cancelled in time, or held while a dispute is decided.

5. Doing a job

A Spotter applies, the business chooses who gets the job, and the Spotter then collects the flyers from the business. Collection is confirmed with a code the business gives at handover and a count of the flyers received, so both sides agree what was handed over.

To submit work, the app requires:

• At least three photographs taken after the flyers were distributed;
• a real GPS location at the time — a simulated or faked location is rejected;
• at least 60 seconds of confirmed presence inside the job area; and
• the number of flyers actually handed out.

These requirements protect both of you. A business is not asked to pay for work nobody can show happened, and a Spotter who did the work has evidence that cannot be argued away.

Flyers left over

Flyers remain the property of the business at all times. Collecting them does not make them the Spotter's, and neither does finishing the job. If a Spotter hands out fewer than they collected, the app asks them to say what is happening to the rest before their work can be submitted.

Leftover flyers must be handed back to the business within five days of the job being submitted, unless the business says in writing that they do not want them. The return is confirmed the same way collection was: the business gives a code and both sides agree the count, so neither of you is relying on memory.

Leftover flyers must never be dumped, discarded in bulk, given to somebody else, or handed out for a different job. Doing so is a breach of these terms and may lead to an account being suspended, in addition to anything the business chooses to do about it.

6. Approval, and the 72-hour rule

Once a Spotter submits proof, the business has 72 hours to approve it or reject it with a reason. We remind the business before that time runs out.

If the business does nothing within 72 hours, the work is treated as approved and the money is released to the Spotter. This is deliberate. A Spotter who has done the job should not wait indefinitely because somebody did not open the app. If the business rejects the work with a reason, the Spotter can put it right and submit again, or raise a dispute if they disagree.

The 72 hours pause while a dispute is open.

7. What we charge

Two kinds of fee sit on top of the amount paid for the work itself:

• DropSpot’s platform fee — what we charge for running the marketplace, holding the money, and supporting the job through to release or refund.
• Payment-provider fees — what our payment partner, currently Paystack, charges to process card payments and withdrawals. Those are their fees, not ours, and they are passed through as part of what you pay or receive.

Neither fee is a fixed percentage written into these terms. The rates can change from our ops console as the business needs, and the amounts that apply to a given job are shown in the app before you commit. Jobs already posted keep the pricing that applied when they were posted.

There is no listing fee, no subscription, and no separate charge simply for having an account. Money owed to a Spotter is held in their DropSpot balance and can be withdrawn to their bank account; bank transfers are made by Paystack and normally arrive within a few business days.

If we change how fees work in a way that materially affects you, we will tell you in the app and ask you to accept the updated terms.

8. Cancelling, and getting money back

• Before a Spotter starts work — the business can cancel and is refunded in full.
• After work has started — the job cannot simply be cancelled, because someone is already doing it. Raise a dispute instead.
• After approval — the money belongs to the Spotter and is released.

A Spotter who accepts a job and then abandons it without telling anyone may have their account limited, because a business has paid and lost time.

9. When something goes wrong between you

Either side can raise a dispute in the app. The money stays where it is until the dispute is settled, so neither of you can move it while you disagree.

Our team looks at what both of you say and at the evidence the app collected — the photographs, the GPS record, the collection handover and the timings. We then decide whether the money is released to the Spotter, refunded to the business, or split. We decide only where the money goes. We are not a court, and our decision does not stop either of you pursuing the other elsewhere.

Raise a dispute within 14 days of the job ending, while the evidence is still fresh.

10. Things you may not do

• Take the work off the platform. If you meet through DropSpot, arranging the same or similar work privately to avoid our fee is a breach of these terms. It is how we are paid, and it also removes the protection — the held money, the proof, the dispute process — from both of you.
• Submit photographs of work you did not do, reuse old photographs, or fake your location.
• Use someone else’s identity documents, or open more than one account.
• Distribute anything unlawful, hateful, or in breach of local by-laws, and do not litter or dump flyers.
• Harass, threaten or abuse anyone you meet through DropSpot.
• Scrape, copy, overload or attempt to break the app or our systems.

11. Suspending and closing accounts

We can suspend or close an account that breaches these terms, and we will tell you why. Where the breach is serious — faked proof, a stolen identity document, threats to someone’s safety — we may act immediately.

Money already earned on properly completed work is still paid out. Money attached to work obtained dishonestly is not, and may be refunded to the business.

You can close your own account at any time from the app, or on our delete your account page.

12. Photographs you upload

Your photographs stay yours. By uploading them you allow us to store them, show them to the business that paid for the job, and use them to settle a dispute. We do not use them in advertising and we do not sell them.

13. What we are responsible for, and what we are not

We are responsible for running the platform with reasonable skill and care, for holding job money properly, and for the security of the information you give us.

We are not responsible for what a business or a Spotter does to each other: the quality of a distribution, whether flyers reached the right doors, damage to property, injury, or how someone behaves in person. Those are between you.

Where a court finds we are liable, our liability for any job is limited to the value of that job plus the fee we took on it. We are not liable for indirect losses such as lost profit or lost customers.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under South African law — including our obligations under the Consumer Protection Act.

14. Your personal information

How we handle your information is set out in our Privacy Policy, which forms part of these terms. We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

In short: your private documents stay secured on our platform and are not shared with anyone outside DropSpot. When you delete your account, those documents are deleted straight away. You can ask to see, correct or delete your information, and you can complain to the Information Regulator if we do not put things right — details are in the Privacy Policy.

15. Changing these terms

We may update these terms. If a change materially affects you — the fee, how money is held, what you may do — we will tell you in the app at least 30 days before it takes effect, and you will be asked to accept the new version. If you do not accept it, you can close your account and any money owed to you will still be paid.

Small corrections, like fixing wording or a contact address, take effect when published.

16. South African law, and how to complain

These terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction.

If you are unhappy with something, start with us: open Settings → Get Help in the app, or write to hello@dropsa.co.za. We answer support tickets in the app so there is a record of both sides.

If we cannot resolve it, you keep every right you have under South African law, including approaching the National Consumer Commission or a consumer court. Complaints about how we handled your personal information go to the Information Regulator, whose details are in our Privacy Policy.

Contact

hello@dropsa.co.za · See also our Privacy Policy.